Everything you need to know to browse, buy, and sell perfumes on Sceido safely and easily. If you can’t find the answer you’re looking for, write to us using the contact form.
GENERAL QUESTIONS
What is Sceido?
Sceido is a C2C (consumer-to-consumer) marketplace. It is the European platform dedicated exclusively to the buying and selling of perfumes between private individuals—a space designed solely for fragrances.
Who can use the platform?
Sceido is reserved for private individuals. Any private individual of legal age can sell perfumes they no longer use and buy ones that interest them; however, commercial activities, resellers, or companies acting as sellers are not permitted.
In which countries is Sceido active today?
Sceido currently operates in Italy, France, Germany, Belgium, and Spain. You can freely buy and sell between these countries; shipping is also handled internationally across the active markets.
Can I buy and sell using the same account?
Yes. You can do both—sell and buy—with a single account. Many Sceido users are both sellers and buyers.
Do I need to register to browse the ads?
It is not necessary. You can freely browse the catalog and discover the available fragrances without registering. Registration is only required if you wish to put a perfume up for sale.
What differentiates Sceido from other marketplaces?
Sceido was created exclusively for fragrances. It is not a general marketplace where perfumes get lost among used shoes and all sorts of other items; instead, it is a space dedicated entirely to fragrance, built around olfactory culture and using the right language. Payments and shipping are managed and secured by the platform, with funds released to the seller only after the buyer has received the perfume. A customer care system ensures that return requests are carefully reviewed and that the return process is clear and efficient.
PRIVACY AND ACCOUNT
How do I register?
Registration is free. From the home page, access the registration page by clicking the account icon in the top right corner, enter your details, and create your account. You will create your password later, when you return to the page. If you wish to sell, you must complete the steps for seller registration—including connecting to Stripe to receive payments.
How do I contact support?
You can find a contact form on this page for any inquiries or issues. This is also the channel to use if you have a problem with an order: your message goes directly to our team, who will respond and initiate the appropriate procedure.
How is my personal data processed?
Your data is processed in compliance with the GDPR and used solely to operate the service: managing your account, transactions, and shipments. Payment details are handled directly by Stripe and are never visible to other users. For full details, please consult the Privacy Policy.
Can I delete my account?
Yes. You can request the deletion of your account at any time via the contact form. If you have any pending orders or transactions, we ask that you complete them first so as not to leave shipments or payments to other users unresolved.
FOR SELLERS
How do I put a perfume up for sale?
After registering and completing the Stripe setup, create your listing: go to the “Start Selling” page and select “Add Your Listing.” Enter the title, upload photos of the perfume, provide a description (brand, size, fill level if used, packaging condition), and set the price. Each listing corresponds to a single unit. Before going live, the listing undergoes a brief review by Sceido (within 24 hours) and, once published, becomes visible to all buyers.
What is Stripe? And why do I need to connect it to sell?
Stripe is the payment provider that securely handles transactions on Sceido. Connecting it is necessary to receive payments for your sales directly into your account. This is a one-time step required before publishing your first listing; without an active Stripe account, a sale cannot be completed, as that is where the buyer’s payment is deposited.
Click here for more information about Stripe.
How do I register with Stripe?
The Stripe registration process is guided and largely pre-filled: simply confirm your details (name, phone number, address), enter your bank account or card information, and complete the verification steps required by Stripe. Once your account is active—meaning it is enabled to collect and receive payments—you can start publishing and selling. You can follow the step-by-step registration process using our Stripe Registration Guide.
Why isn’t my ad online immediately?
Before going live, every listing undergoes a brief formal review: Sceido checks that the listing is complete and consistent and that your Stripe account is active. You will receive an email confirming or rejecting the listing within 24 hours.
If Stripe is not yet active, the listing remains on hold and is published automatically as soon as your account becomes operational. This is a simple measure to ensure that every sale can be completed smoothly.
What should I do if my ad has been rejected?
If your listing has been rejected, it means it is incomplete or inconsistent with the information provided and the platform’s Terms and Conditions. However, this is not final. The email we send usually includes an explanation of why the listing was rejected, along with instructions on how to modify it so it can be published. You can follow these instructions to edit your listing; it will then be reviewed again and, if everything is in order, published.
Can I list multiple units of the same perfume for sale?
Each ad corresponds to a single unit. If you have multiple bottles of the same perfume, create a separate ad for each: so each piece has its own photos, description and condition, and the buyer knows exactly what they are buying.
What kind of perfumes can I sell?
You can sell new and used fragrances: still sealed perfumes, already opened bottles, vintage, discontinued editions, mini sizes, decants and niches. The perfumes used must have a minimum capacity of 80% of the bottle. If you want more information, read the Catalog Rules in the Terms and Conditions.
Can I sell samples, travel-size products, or miniatures?
Yes. Small formats have their own dedicated categories: Mini Sizes and Discoveries. This includes miniatures, travel sprays, samples, and decants. It is the ideal way to offer—or discover—a fragrance in a small format.
What are the sales commissions?
The seller’s commission is 5% of the sale price, applied only once the sale is concluded. There is no cost to post a listing.
How do I ship the perfume?
When you receive an order, Sceido prepares the shipping label and emails it to you as a PDF, along with the locations of the nearest courier drop-off points. Simply print the label, pack the perfume securely, and drop off the package at the designated location within 5 days of receiving the label. There are no upfront shipping costs.
When do I receive payment after a sale?
Payment is released after the buyer has received the perfume and the order is completed without any issues. Upon delivery, a short 3-day guarantee period begins: if no problems are reported, the order is validated and finalized, and the funds are credited to your account via Stripe. This mechanism protects both parties—the buyer receives what they ordered, and you have the assurance that the transaction was successful.
For the first transaction the payment deposit time may be longer (approximately 7-14 days) than for subsequent transactions. This is a period set by Stripe for a standard security check that Stripe applies to all new sellers, only once.
For subsequent transactions the times are shorter, but they always depend on the settings provided by your banking system.
What happens if the buyer opens a dispute?
If a buyer reports an issue, the order is temporarily placed on hold and a review process begins. If the review confirms the claim and results in a refund for the buyer, you will receive an email with a personal link to choose how to proceed: you can let the buyer keep the perfume (and receive the refund) or request the product’s return. If you choose to have the perfume returned, you will be responsible for the return shipping costs. We will send you a payment link, and once payment is made, we will provide the buyer with the return shipping label. The buyer will be refunded only after the product has been returned. We will guide you through every step of the process.
FOR BUYERS
How can I buy a perfume?
Find the fragrance you’re looking for in the catalog, add it to your cart, and complete your purchase just as you would on any online platform. Payment is safe and secure. From that point on, we handle the shipping: the seller receives the label and ships the perfume, and you can track the delivery using the information sent to your email.
Do I need to be registered with Sceido to make a purchase?
No, registration is not required; you can also make a purchase as a guest. However, by registering, you gain access to your dashboard, where you can view your purchases and order history.
How do I know the perfume is authentic?
Each listing is posted by a private individual who describes the fragrance and displays photos of it; the seller is responsible for the description. We recommend carefully reading the listing details, examining the images closely, and letting us know if you have any questions.
You are protected by the payment mechanism: the funds are released to the seller only after you have received the perfume and provided there are no claims within 3 days of delivery. If the item you receive does not match the description, you can file a report within 3 days, and we will review the matter.
What are the purchase fees?
The buyer’s commission is 3% of the perfume’s price. For orders under €100, a fixed fee of €1 is added (making it 3% + €1); for orders of €100 or more, the commission is 3%.
How are my purchases protected?
Your payment does not go to the seller immediately; it remains protected until you receive the perfume and the order is confirmed. If something goes wrong, you can report the issue and initiate a return or refund process within 3 days of receiving the package.
Only after delivery—and once a short 3-day guarantee period has passed without any issues being reported—is the payment released to the seller, at which point the transaction can no longer be disputed.
How long does it take to receive the order?
It depends on the seller and the courier. After the purchase, the seller receives the shipping label and drops off the package at the drop-off point within 5 days; the courier’s standard shipping times apply from that point on. You can track the shipment status using the tracking information you receive as soon as the package is on its way.
Can I cancel an order before receiving it?
No, the order cannot be cancelled before receiving the package.
Can I return a perfume?
Yes, you can request to return a perfume. You can submit the request via the Help Center form. Please note that the return of the item and the refund can ONLY take place for one of the following verified reasons:
- Failure of the seller to ship the goods within the agreed time frame (5 days).
- The product arrived damaged during shipping.
- The product received did not match the condition or specifications described in the listing—for example: it was not the same product as advertised; it was listed as new but arrived with the packaging open and showed signs of prior use; more than 80% of the product had been consumed; or the color of the liquid differed from the images.
What should I do if the perfume arrives damaged or does not match the description?
Submit a report immediately via the contact form, describing the issue and attaching supporting images. We will place the order on hold and open an investigation; depending on the situation, you may be able to get a refund and return the perfume. While the case is open, your payment remains on hold for your protection.
PAYMENTS
Which payment methods are accepted?
Payments are securely processed via Stripe—which accepts major credit and debit cards—as well as PayPal and Google Pay. You do not need to share your card details with the seller; everything takes place in a secure payment environment.
Are my payment details secure?
Yes. All payments are processed via Stripe, one of the most trusted international payment providers. Your card details are never visible to the seller or other users, nor are they stored by Sceido. Similarly, for the seller, all data entered during Stripe registration—including banking details—are never visible to or managed by Sceido; Stripe uses them solely to handle the transfer of sales proceeds.
What is the guarantee period, and how does it protect my payment?
The guarantee period is the 3 days window that begins once the perfume is delivered. It serves to protect the buyer: if no issues are reported during this time, the order is confirmed and the payment is released to the seller; however, if a claim is filed, the payment remains held in escrow until the verification process is complete. This is the core of Sceido’s secure payment system—funds remain held until the transaction has been successfully concluded for both parties.
Can I keep track of my sales payments?
Yes. Payments from your sales are deposited into the Stripe account linked to your Seller Dashboard, where you can view the complete history of transactions and payouts. From your personal seller area on Sceido, you can also track the status of each order, from the sale itself through to the release of payment.
SHIPPING
How does shipping work on Sceido?
Shipping is handled by the platform. After a purchase, the label is prepared and sent to the seller as a PDF, along with the nearest courier drop-off points. The seller packs the perfume, prints the label, and hands over the package within 5 days; from that point on, the shipment can be tracked until delivery.
Who pays for shipping?
Shipping is handled by Sceido via the integrated courier; the seller does not need to make any upfront payments and receives a ready-to-use shipping label. The shipping cost is clearly displayed at the time of purchase and is borne by the buyer.
Can I track the package?
Yes. As soon as the package is on its way, you will receive a tracking number and can follow the shipment until delivery. The order status updates automatically as the package moves.
Can perfumes be shipped without any issues?
Yes, perfumes can be shipped via courier within Europe. Since they are alcohol-based liquids, it is important to pack them carefully: protect the bottle, secure the cap, and use cushioning material all around. The integrated shipping service is designed to handle this type of product, ensuring your fragrances arrive intact.
Can I buy from a seller in another country?
Yes. You can purchase from sellers in both Italy and France: shipments between the two active markets are handled internationally, with the same payment and tracking protections as for a domestic order.
RETURNS AND ISSUES
Can I report listings with counterfeit products or inappropriate seller behavior?
Certainly. Any user may report a listing deemed to be counterfeit, misleading, non-compliant with these rules, or infringing upon third-party rights. We welcome all reports and will handle them with care. You can contact us via the Help Center contact form.
Sceido may provisionally suspend the listing while investigations are underway. If the report is confirmed, Sceido will remove the listing and potentially the associated account as well.
What happens if the seller doesn’t ship?
Your payment is protected: if the seller does not ship within 5 days, you will be refunded (minus Purchase Protection).
What should I do if I have a problem with an order?
Use the contact form on the website to report the issue to us: your report goes directly to our team, who will evaluate it and initiate the most appropriate procedure.
How do I make a complaint?
If there is an issue with your order (e.g., the perfume is damaged or does not match the description), please open a claim using the contact form. The order will be put on hold, and—depending on the situation—we will proceed with a refund or a return of the perfume. Payment remains on hold while the claim is open. The more details and photos you provide with your claim, the faster we can assist you.
How does returning a perfume work?
If Sceido Support accepts the buyer’s claim, the payment is refunded to the buyer (minus the Purchase Protection fee).
First, we ask the seller to choose between two options:
- Leave the item with the buyer—meaning you do not want the item returned—or
- …request the return of their item within 3 business days. At this point, Sceido will arrange the return shipment, subject to the seller paying the shipping and transaction fees; the seller will be notified via email. The buyer will receive a refund once the package has been returned to the seller. When a return is initiated, the buyer receives a shipping label to send the perfume back to the seller at no cost to themselves. The refund is processed as soon as the package arrives and receipt is confirmed.
For full details regarding refunds and returns, please read the Terms and Conditions carefully.