Verification and protection service

Security and transparency

Verification and protection service

Sceido reviews every listing before publishing and assists buyers and sellers through every stage of the order process—from listing to delivery.

Pre-sales
verification

Pre-sales

Ads must go through a verification phase by Sceido before publication. Sceido carries out a pre-publication evaluation, verifying that the advert contains consistent images and information, and is in line with the conditions of sale.

Sceido verifies in particular that the products to be sold are consistent with the images inserted in the advertisement and that the usage limit is respected for used products.

Verification is based solely on the images and information uploaded by the user. If there are any uncertainties, Sceido reserves the right to request additional images from the user and, if necessary, advises the user to specify certain aspects in the listing.

Within 24 hours of placing the announcement, Sceido will send a notification via email and a notification in the user’s profile on the site confirming the publication or deletion of the announcement.

Note: The verification is considered partial and based solely on the content submitted by the user and not on a direct analysis of the physical product. Sceido therefore assumes no responsibility for any products that do not comply with the catalog rules or the description in the listing upon delivery. In such cases, Sceido offers a customer service for complaints and returns.
24h

Verification times

Within 24 hours of posting the ad, Sceido will send a notification via email and in your user profile confirming publication or deletion.

2

Possible outcomes

Published — Ad approved and visible in the shop.


Deleted — Ad not compliant with the terms of sale.


If anything is unclear, Sceido may request more information or additional images before proceeding.

What can you
sell
on Sceido?

Only personal fragrances, in any size, new and used, can be sold on Sceido. Sceido imposes certain conditions of sale:

  • The description and information provided by the client must be consistent and correct.
  • The packaging for products declared NEW must be intact, unopened, and undamaged.
  • For used products—whether standard, trendy, niche, or mini-sized—usage must not exceed 40%; in other words, at least 60% of the contents must remain. An exception applies to vintage or discontinued perfumes: these may be listed even with less than 60% of the contents remaining, provided the remaining quantity is explicitly stated in the listing description.
  • Dupes or fake products cannot be sold.
Per maggiori informazioni sulle condizioni di vendita leggi Termini e condizioni →
Per sapere come realizzare un annuncio corretto vedi Consigli e Raccomandazioni →

After-sales
protection

After-sales

Sceido assists both sellers and buyers after the sale, providing assistance with any issues related to shipping and delivery, as well as assistance and protection for any complaints and damages reported by the buyer after the goods have been delivered.

All reports of problems, damages, complaints, and inquiries should be made in the form provided on the Service Center page.

The buyer has 3 days after receiving the order to report damage to the product or make a complaint, because the product does not match the information provided in the listing or was received damaged, and therefore request a return of the goods and a refund.

3

Days for complaint

The buyer has 3 days from receipt to report damage or inconsistencies and request a return of the goods and a refund.

48h

Response times

Sceido will evaluate the report within 48 hours and contact the buyer and seller to proceed with the return and refund, if necessary.

When is
a refund
possible?

The return of the goods and the refund can ONLY take place for one of these certified reasons:

  • 1 Failure of the seller to ship the goods within the agreed time frame (5 days).
  • 2 Product arrived damaged during shipping.
  • 3 Product received not in the condition and characteristics described in the advertisement — for example: not the same product as the advertisement, product declared new and received in an open and previously used packaging, product used more than 80%, juice color different from the images, etc.
Please note: Vintage and previously used fragrances: For vintage and previously used fragrances, the fragrance’s odor and consistency may have altered due to time and storage conditions. Unless specified directly by the seller, Sceido cannot directly verify this. By purchasing, the buyer assumes responsibility for receiving a product whose odor may have altered from its original condition. A return and refund in this case cannot be made.

When reporting a problem to a buyer, Sceido requests that you specify the issue in as much detail as possible in the form and, if applicable, attach photos of the product that support the complaint. Sceido will evaluate the report/complaint within 48 hours and contact both the buyer and the seller to then, if necessary, return the product and refund the buyer’s payment.

Per avere maggiori informazioni leggi Termini e condizioni →
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