PRE-SALE
Product verification/control procedure
Ads must go through a verification phase by Sceido before publication. Sceido carries out a pre-publication evaluation, verifying that the placed ad contains coherent images and information, and is in line with the conditions of sale.
Sceido specifically verifies that the products you wish to sell are consistent with the images included in the ad and that the usage limit for used products is respected.
The assessment is based exclusively on the images and information uploaded by the user. In case there are uncertain aspects, Sceido reserves the right to ask for more images from the user and in case advises the user to specify certain aspects in the ad.
Within 24 hours of placing the ad, Sceido will send a notification via email and a notification in the user’s profile on the site confirming the publication or deletion of the ad.
However, the verification is considered partial and based solely on the content submitted by the user and not on a direct analysis of the physical product. Sceido therefore assumes no responsibility for any products that upon delivery do not comply with the catalog rules or the description included in the listing. In such cases, Sceido offers a customer service for complaints and returns.
What you can sell on Sceido
On Sceido, you can only sell personal perfumes, in any format, new or used.
Sceido imposes certain conditions of sale:
- The description and information provided by the client must be consistent and correct.
- The packaging for products claimed to be new must be intact, unopened and undamaged.
- For used products, the consumption limit should be maximum 80% for normal or trendy or niche or mini format products.
- Testers or dupes may not be sold.
For more information about the terms and conditions read Terms and Conditions.
To learn how to have a proper ad made see Tips and Recommendations.
POST-SALES
Sceido assists both sellers and buyers in after-sales by providing assistance in any issues related to shipping and delivery service, as well as assistance and protection for any complaints and damages reported by the buyer after delivery of the goods.
All reports of problems, damages, complaints, and inquiries should be made in the form provided on the Service Center page.
The buyer has 3 days after receiving the order to report damage to the product or make a complaint, because the product does not match the information provided in the advertisement or was received damaged, and therefore request a return of the goods and a refund.
Returns and refunds are possible ONLY for one of the following proven reasons:
– Seller’s failure to ship the goods within the agreed-upon timeframe (5 days)
– Product arrived damaged during shipping
– Product received not in the condition and characteristics described in the listing (for example: not the same product as the listing, product declared new but received in an open and used package, product consumed more than 80% of the time, juice color different from the images, etc.).
Please note: For vintage and previously used fragrances, the fragrance’s odor and consistency may have altered due to time and storage conditions. Unless specified directly by the seller, Sceido cannot directly verify this. By purchasing, the buyer assumes responsibility for receiving a product whose odor may have altered from its original condition. Returns and refunds are not available in this case.
When reporting a problem to a buyer, Sceido requests that you specify the issue in as much detail as possible in the form and, if applicable, attach photos of the product that support the complaint.
Sceido will evaluate the report/complaint within 48 hours and contact both the buyer and the seller to then, if necessary, return the product and refund the amount paid to the buyer.
For more information read Terms and Conditions.