Terms and conditions – Sceido Perfume

1. About Sceido
About Us.
Sceido is headquartered in France, and is related to the business of Mori Virtual Value company SIRET —-.

What we do.
We are a marketplace, a brokerage platform between individuals for the sale of new and used perfumes.

The Marketplace is a site that connects nonprofessional buyers acting for noncommercial purposes (the “Customers”) and nonprofessional sellers (the “Sellers”) to enable the latter to offer new, second-hand, or discontinued perfumes for sale (the “Products”).

Sceido is a brokerage platform that provides the following Services:

Hosting, where we act as an intermediary between Buyers and Sellers but do not buy or sell the published catalog items and are not a party to any Transaction.
Provision of secure shipping and transactional payment service.
Purchase Protection, which is charged as a fee on each Transaction, ensures that payments are made securely and allows you to get a refund, with the help of our customer service team, if the item is lost, damaged, or does not match the description;
Other optional services for our Buyers and Sellers, described below.

We are responsible for the Services we provide, within the limits of applicable laws and our commitments and subject to the terms and conditions set forth in these Terms and Conditions.
These General Terms and Conditions of Sale describe the terms and conditions for the distance sale of goods and services through the Marketplace. The Terms and Conditions define the obligations and rights of both parties in this regard.

Our Users. Our User:
– is a private person, not a company,
– who is at least 18 years old,
– has an Account on the Sceido site,
– uses our Services only for personal purposes and not for professional purposes,
– has the capacity and rights to be able to carry out Transactions on the Site,
– agrees to these Terms and Catalog Rules.

User’s choice to buy and sell. The User can be:

a Seller, who offers perfumes for sale (each, an Item) in an electronic catalog on our Site (the Catalog) and/or

a Buyer, who can view, search and purchase an Item(s) in the Catalog by selecting the purchase button, providing their payment information and clicking on the “Pay” button (a Transaction).

2. About these Terms and Conditions
About these Terms and Conditions.
These Terms and Conditions constitute a binding agreement between you and Sceido and govern your use of our Site and Services. They will be deemed accepted when you click the accept button when you register your personal Sceido Account (Account) or when you are notified of any updates to these Terms and Conditions.

3. Become our User
How to Create an Account. To create your Account and keep it secure, you must provide us with your valid, in-use e-mail address, and choose a unique User name and password. You must verify your e-mail within 7 days or your Account will not be created. You may not use disposable, alternate (alias e-mail) or fake e-mail addresses to create an Account.

Promotions. We may send users notifications regarding special offers, contests, games or other types of promotions reserved for some or all of our Users (Promotion), depending on eligibility requirements we establish. Some features or functionality of the Site may be temporarily changed or unavailable during a Promotion.

How we will present the information. To provide our Users with the best possible experience, we may rearrange the Catalog, advertising space, or other information on the Site. Such changes will not affect the Content you provide or our obligations under these Terms and Conditions.

4. Use of information and personal data
How we use personal data. We will process your personal data to fulfill our obligations and exercise our rights under these Terms and Conditions and to provide you with our Services. You can read our Privacy Policy for more information about how we collect, store, use and protect personal data.
We work hard to protect users’ personal data, but even the most effective security measures cannot always prevent cyber attacks and ensure that unauthorized third parties do not find a way to access personal data. Therefore, we encourage you to consider what personal data or other information you provide, while still keeping in mind total non-security and privacy.

How we may use Content. Content includes any content (including, but not limited to, photographs of ads, videos, descriptions) that you upload, submit or provide when using our Services.
By uploading Content, you grant us at Sceido a non-exclusive, worldwide, royalty-free (i.e., no payment by us to you), permanent (or for the duration of the applicable rights), transferable and sublicensable license to use your Content. This license allows us to: (i) use, reproduce, process, analyze, translate, copy, display, modify, and create derivative works from the Content; (ii) adapt the Content for various purposes, including operational, commercial, marketing and promotional purposes, and for the development and improvement of artificial intelligence (AI) and machine learning models, algorithms to improve our Services and products; (iii) display the Content on various platforms and digital media (known or unknown), e.g. in banners and articles, on other websites and social networks such as Facebook, TikTok, Instagram.

Discontinuing Use for Marketing Purposes. You may choose to stop viewing your Content for marketing campaigns at any time by changing this option in your Account settings.

5. Posting Rules
1) You can create only one post for each fragrance you intend to sell.
2) Sales ads for your fragrances/fragrances must contain multiple clear and sharp photos, no collage, with details of the packaging if possible, with batch and box visible. If box not present it should be specified.
3) Insert Brand, fragrance name, size in ml.
4) Item description should be as detailed and truthful as possible. It should specify whether the item is new and never opened or used. It is necessary for the seller to clearly inform about the state of use, any tampering, product integrity, date of opening, remaining quantity, authenticity (avoid counterfeits). In case the fragrance has already been opened and used specify by how much and attach a picture clearly showing the level of fragrance still present. Counterfeit and fake products are not allowed on Sceido.

About Catalog Rules: what can be sold on Sceido.
– Only new and used personal fragrances can be sold on Sceido.
– Dupes, replicas, copies or fakes cannot be sold on our platform.
– Testers cannot be sold. Instead, samples/samples, miniatures and mini/travel size formats can be sold even in sets.
– The packaging for products declared as new must be intact, unopened and undamaged.
– For used products, the limit of consumption must be maximum 80% for normal or trendy or niche or mini format products.
Products confirmed in the Catalog can be placed in the following categories, according to their own characteristics entered in the ad description:
– new
– trend
– niche
– vintage
– mini format

6. Selling a Perfume on Sceido
What you can sell. The Item you want to sell must comply with the Catalog Rules mentioned above.

Placing an Item for Sale. To list a Perfume for sale on Sceido, you will need to take and upload multiple sharp, accurate photos and write a description of the Item that accurately reflects its quality and appearance (including any defects or alterations). It may be helpful to read Tips and Recommendations for understanding how to post a proper and eye-catching ad for sale. Once the Item has been listed in the Catalog and posted on Sceido, it means that you have officially submitted an offer for sale that can be accepted by a Buyer.

Buyer’s Choice. The Item is sold after a Buyer purchases it by clicking on the purchase button and his/her payment is accepted.

Balance at sale. For each transaction, upon confirmation of the order received without complaint, the amount sold will be settled from which are deducted:

shipping charges
Purchase Protection Commission (see here how we calculate it) and, where applicable,

Withdrawal of Ad. You may withdraw an ad at any time before a Buyer purchases the Item.

Information about ad placement and recommendations. We use automated tools to evaluate and manage ad placement and recommend relevant content to Users browsing our Site. Based on the characteristics of the perfume entered, we may categorize the product into one of the categories provided on Sceido and allow better selection through filters. The categories are: new, trend, niche, vintage, mini format.

7. Sceido ad publication control service
Ads must comply with the conditions of sale and go through a verification phase by Sceido before publication. Sceido implements a pre-publication check, verifies that the ad placed contains images and information that are consistent and true, and in line with the conditions of sale and the rules of the catalog. Sceido especially verifies that the products to be sold are not fakes or dupes, that the preservation of the product is kept intact (for non-vintage products), and that the usage limit is met for used products. Verification is based solely on images and information uploaded by the user. In case there are uncertain aspects, Sceido reserves the right to ask for more images from the user and in case advises the user to specify certain aspects in the ad. However, the verification is considered partial and based only on the content submitted by the user and not from a direct analysis of the physical product and Sceido therefore is not responsible for any products that upon delivery do not comply with the rules of the catalog. Sceido in such a case offers a support service for complaints and returns.
Within 24 hours of placing the ad Sceido sends a notification via email and in the user’s profile on the site with the confirmation of publication or cancellation of the ad. In the case of ad cancellation Sceido explains the reasons for the decision.

8. Optional Services for Vendors
Vendors may choose to purchase other optional services described on the Costs and Pro Services page for an additional fee (Pro Services). See the Costs and Pro Services section for information on how to purchase Vendor Services.
Each Vendor Service is a single-use automated service and is not transferable from one Item to another or between Users. Before you purchase, we will notify you of the cost of a particular Vendor Service and how long you can use it. We will also send a confirmation of your purchase to your e-mail address.

9. Purchases
How to purchase an Item. To purchase an Item from the Catalog, you must:

Click on the purchase button,
select a payment method and delivery option, and
Click on the payment button on the payment page.

How much to pay. For each Transaction, the buyer will pay the following fees that will be retained in the Escrow: price of the Item + shipping + Purchase Protection Fee (click here to see how we calculate it).

What happens next. Once the Item has been purchased, the Seller must ship the package. Upon shipment, we will receive updates from the carrier and let the buyer know when the Item should be delivered (or if the Item is lost).

Purchase Pro Services. The seller on the other hand can purchase a Pro service for a fee. At the time of selection and confirmation, according to the different options chosen, the seller will immediately purchase the service, paying for it with the chosen payment method (credit or debit card, Google Pay, Apple Pay). The amount will be immediately withdrawn.

10. How to make payments
How to pay on our Site. Our goal is to make paying for Items or purchasing our Services as easy as possible. You can make a payment using:

credit or debit card or
Google Pay, Paypal, Apple Pay
Another payment method that we may introduce on our Site.

Payment Processing. We use authorized third-party payment service providers (Payment Service Managers) to:
– process online payments for the purchase of Optional Items or Services on our Site
– process Transfers

In addition, we use third-party vendors to store payment method data. We will provide assistance with payments with our Payment Service Managers, but we do not handle payments directly.

Secure Storage of Money. If you purchase an Item, the entire amount paid is placed in a separate Escrow Account, controlled by a Vendor until the Transaction is completed. At that point, the price of the Item and any shipping charges will be paid to the Vendor’s balance and the commission paid for Purchase Protection will be paid to Sceido.

Security. It is important to check that your payment information is correct so that payments made on our Site are secure. Failure to do so may result in your payment being cancelled or you may have to prove that the payment method is the one you selected or that you authorized the payment, should the automated software systems detect any anomalies.

11. Shipping
What is prepaid shipping. Sceido organizes and provides prepaid shipping service for each transaction. The carriers available depend on the European zone where the package is being shipped. Each seller, on his account page, allows you to select the type of shipping carrier available in his area and for each confirmed transaction he downloads a prepaid shipping label. You must use the label provided by the Site to send and/or return an item within 5 business days of purchase (unless otherwise agreed or otherwise notified); otherwise, the Transaction will be canceled or completed (in the case of returning the item) automatically.

How much does shipping cost. Prepaid shipping costs vary depending on package size, distance, carrier used, and any discounts. The cost of shipping will be visible among the different cost items in the cost items that add up to the total cost of the transaction, summarized before payment.

Package tracking and carriers. You may track the status of your item shipment on the Site through information provided by the carrier. To the extent permitted by law, Sceido disclaims liability for inaccurate, incomplete or outdated tracking information provided by the carrier. Delivery times depend on the carrier used. Cooperating carriers will make delivery of the Item. Sceido is not a carrier or postal service provider and is not physically handling, sorting, or delivering an Item purchased on the Site during the Item delivery process.

Responsibilities. With Prepaid Shipping, Seller comply with Sceido’s Packaging Rules and Prohibited Items Rules, which can be found here. The package and packing of the product inside must be such as to ensure that in shipping the product is not damaged. If there is evidence that you have not complied with these rules, the Terms and Conditions, or the Catalog Rules, you may not be entitled to receive a refund or compensation if the package is lost or damaged in transit.

If a package is lost or damaged. In the event of a dispute regarding the loss or damage of an Item in transit, the information provided by Sceido or the carrier will be deemed accurate unless you provide us with evidence to the contrary before the Transaction is completed. If an Item has been packed properly but the package is lost or damaged in transit:

the Buyer may receive a refund for the damaged Item in accordance with our Refund Policy (covered by Purchase Protection); and
the Seller may receive compensation for loss or damage on Sceido, the amount of which may depend on the carrier used, covered by Purchase Protection (consult the Help Center for details).

12. Leave Reviews
Upon completion of a Transaction, you may choose to write and post a review on our Site about the Transaction, the product received, and the other User. All posted reviews must be fair and honest. Please also remember that you do not receive any kind of reward for leaving a review and we do not check or verify reviews before they are posted on our Site, but we check afterwards if in case the reviews left contain insults, insults, threats etc. and they will be removed.

13. Order Cancellation
Once payment has been made and the advertisement is found to be sold, the order may not be cancelled by either the seller or the buyer, except in case of force majeure or if the right of withdrawal is exercised.

14. Contact and assistance
To report problems. If you find that another User has done something illegal, infringed on someone else’s rights, or violated these Terms and Conditions, you may notify us by filling out the customer service form if the report specifically concerns illegal Items (e.g., Fake Items, copies, etc.).
We will do what we can to help the affected party.

To initiate a dispute with us. We hope you have a positive experience using our Services, but if you have any problems with us, please let us know by filling out our customer service form so we can resolve the problem as quickly as possible.

For other questions. For any questions or communication, you can contact us by e-mail at this address: ———–

15. Purchase protection
Purpose of Purchase Protection. Purchase Protection provides a refund policy if an Item is lost, damaged, or does not conform to description. Customer Support will provide the necessary help in this procedure and will follow our Refund Policy. Payment will be held in Escrow until the Transaction is marked as completed.
Purchase Protection is not an insurance or legal protection service and does not replace, but is in addition to, any other legal rights or guarantees you have. Purchase Protection is applied compulsorily upon payment and for each purchase made through the purchase button.

Refund Policy. You can request a refund for an Item if:

Is confirmed as lost or damaged during shipment;
is very different from the description, i.e. there is a significant difference between the item received and its description or photo in the catalog, e.g. it has different size, different color or has serious damage (such as stains, unintended odor) or is missing in the purchased set or
is an Item very different from the description because it is counterfeit.

If there is a problem with the Item. You must report the problem by contacting us at the form on the Help Center page within 3 calendar days of notification that the Item has been delivered or is lost (the Claim Period). This will suspend the Transaction and the amount will continue to be held in Escrow until the problem is resolved. If the buyer does not report the problem found within the Claim Period (3 days), the Transaction will automatically be marked as completed.

Handling an Item very different from the description (except Items very different from the description because they are counterfeit). If it is claimed that the Item is very different from the description within the Claim Period (3 days), the buyer can report it in the Support Center form, specifying exactly the critical aspects found and attach related photos showing the critical aspects. We will then inform the Seller of the complaint and our Support will analyze the complaint and the highlighted critical aspects of the order. If Sceido Support finds that the buyer’s complaint is accepted, we will proceed to refund the payment to the buyer (net of Purchase Protection) and ask the seller for two options:

Either do not ask the buyer to return the item or
Request the return of the Item within 5 business days (unless otherwise agreed or otherwise notified). Return shipping costs are the responsibility of the Seller, who will be notified as soon as the Item is delivered or lost. At the time the package is delivered, the buyer will receive a refund. The return shipping costs will be deducted from the Seller’s account.

Handling an Item that is very different from the description because it is counterfeit. If you report in the form that an Item is very different from the description because it is counterfeit within the Claim Period (3 days), we will investigate the problem and contact Buyer and Seller to get more information from both of them in order to make an objective decision.

If the authenticity of the Item is not questioned, we will complete the Transaction and transfer the money in Escrow to Seller, less the Purchase Protection Fee that will be paid to us.
If we do not have sufficient information to determine whether the Item is very different from the description because it is counterfeit, we will deem the case ambiguous and cancel the Transaction, refund the Buyer, and require that the Item be returned to the Seller and pay the return shipping costs.
If there is clear evidence that the Item is counterfeit, we will notify the Seller. The latter will have 24 hours to provide us with evidence of the Item’s authenticity. If it is unwilling or unable to do so, we will cancel the Transaction and the Buyer must return the Item to the Seller for a refund. Return shipping costs are the responsibility of the Seller, who will be notified as soon as the Item is delivered or lost.

If a problem is reported to us. We will review the case and may ask Buyer and Seller to provide us with information and evidence to decide objectively whether the case is eligible for a refund. Buyer and Seller agree to respect the final decision.

Reasons for not getting a refund. You will not receive a refund if:

reports a problem indicating that an Item is very different from the description but Verification shows that it is not;
has already confirmed that there were no problems when he received the Article;
did not report the problem to us within the Claim Period (3 days after receiving the package);
failed to provide Customer Service with proof that an Item is damaged or very different from the description within the time limit;
Used, opened or modified the Item in any way before returning it or
is under investigation on suspicion of misusing or abusing the Purchase Protection service.

16. Duties and prohibitions
Duties. We intend to provide our Services in a safe, reliable and secure environment for all Users browsing on Sceido. To enable us to create a safe and secure environment, when a User uses our platform and Services, he or she should strive to:

Comply with these Terms and Conditions and applicable laws;
provide us with true, accurate, and current information and update the Account immediately if such information changes (e.g., home address);
keep your Account login credentials and password confidential and let us know if you think someone may have illegally taken possession of your Account;
Share information from the Site with third parties, including on social media, only as permitted by the Site’s “Share” button; and
Maintain responsibility for and retain all rights to its Content.

Prohibitions. When creating an Account or using the Platform or Services, you agree not to:

Insert content that is untrue and violates counterfeiting laws
Try to contact seller or buyer outside the platform, by other means of communication, to conclude the sale outside the platform and under other terms.
Engage in actions that are illegal, unethical, contrary to public safety, or violate our or others’ rights (such as privacy, confidential information, or intellectual property);
use any type of external software tool (including, but not limited to, bots, scraping programs, crawling programs, spiders) while registering on the Site and/or using the Site and/or Services (including, but not limited to, to promote Items or bookmark Items), unless such use is authorized, offered, or in any other way permitted by us;
Use any external software tools that may disrupt the normal operation of the Site or Services or infect or damage another User’s computer;
adapt, copy, modify, distribute or market any content on the Site without our prior written consent;
perform data mining, screen scraping, crawling, disassembling, decompiling, or reverse engineering any part of the Site;
Publish Content that glorifies, promotes or encourages terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self-harm, suicide, torture, cruelty to animals, condoning war crimes, sexual exploitation of minors and/or adults, cults or other illegal Content;
delete and re-add the same Item multiple times or add multiple Items in bulk;
Collect, hold, or disclose illegally obtained information that relates to other Users, their Content or their actions on the Site or any information posted on our Site that may affect the rights of other Users;
Promote other websites or companies through advertisements on our Site.

17. Issue management
Taking Corrective Action. If Sceido detects that you are taking an action that is contrary to the rules described in these Terms and Conditions or patently illegal, we may apply one of the following corrective measures:

Send a warning message about the need to abide by these Terms and Conditions;
Automatically remove or correct Items in the Catalog;
Downgrade, hide or remove the subject Content from the Site;
impose restrictions on the Account by blocking access to certain features (such as limiting the visibility of Articles for other Users) or
Notify local authorities of User activity if it poses a threat to anyone’s life or safety.

Account Blocking. We may block Your Account temporarily or permanently if:

after taking any of the above corrective measures, continues to repeatedly violate these Terms and Conditions;
committed a serious violation of these Terms and Conditions, namely:
– provided us with incorrect, false, or misleading information about your Account or failed to keep your information up-to-date;
– abused the Site’s features; or
– one of the following situations occurs: suspicious behavior identified by a Sceido Balance Provider or Payment Service Provider, problems involving transactions, security and legal issues, minors, or security threats.

When the Account is blocked, it means:

you may not use the Site except to contact our customer support team (Customer Support);
its Sale Items will be deleted from the Site and removed from the Catalog;
will not receive any refunds for Vendor Services purchased from us that you may still use;
we may reject your claim (if the reason for blocking is due to your fraudulent or otherwise illegal activity and/or abuse of our compensation policies);
we may prevent them from creating a new Account on the Site.

Statement of Reasons. If we take any of the corrective measures listed above or in the event of Account blocking, we will notify the User:

The motivations behind it;
The limitation we will apply to your Content or its Account;
the facts and legal basis on which we relied in making this decision;
Information on the use of automated means to make our decision.

18. Termination of Relationship
You may decide to end our relationship. You may end your relationship with Sceido and cease using our Services at any time, free of charge, by deleting your Account or by emailing us at these addresses:

Or we may do so. We also may terminate these Terms and Conditions at any time and for any reason by giving you 15 days’ written notice.

What happens next. These Terms and Conditions apply until the completion of the Transactions and Transfers in progress.

19. Applicable Law
These Terms and Conditions are governed by the national laws in force in the country where you live (your habitual residence).
Here you can find some law references related to the Sceido business broken down by European country.

20. Modification and Assignment of Terms
Updates to these Terms and Conditions. We may need to update these Terms and Conditions in the future. Depending on the type of change, we will notify users by email.
Any changes will not apply retroactively and will not affect any Transactions already completed on the Site.

If you do not agree with any changes to these Terms and Conditions, you may terminate our relationship at no additional cost after the completion of all pending Transactions.

Transfer. We may transfer our rights and obligations under these Terms and Conditions to another organization by providing 30 days’ notice. If you do not agree, you may immediately terminate these Terms and Conditions by closing your Account. You may not transfer your rights and obligations under these Terms and Conditions to another person.

Severability. In the event that any section contained in these Terms and Conditions is held invalid by a court or competent authority, the remaining sections shall remain in full force and effect.